FREE GROUND SHIPPING (48 CONTIGUOUS STATES) ON ORDERS OVER $199
A: Yes
A: Yes, however we may have distributors in your area or online that can offer you a better deal. Click here to see our dealer locator.
A: 30 days for unused items. There is a 20% Restocking fee. Customer covers shipping unless we are at fault. Click here to see terms & conditions on website.
A: H1: Heavy duty, strongly recommended for commercial use, available in steel and aluminum, includes ladder accessories.
H2: Heavy duty rack for heavy loads up to 1,000 lbs, only available in aluminum.
H3: Low profile, aero dynamic, wider crossbars, more geared towards recreational use (carrying biking, kayaking, etc), available with or without ladder accessories
J Series: Low profile, light duty, aero dynamic, available with or without ladder accessories, only available in aluminum.
M Series: Low profile, light duty, available in steel or aluminum, available with or without ladder accessories.
A: East coast: 1-3 business days
Midwest: 2-5 business days
West coast: 4-7 business days
Note: Expedited shipping available
A: 2 bar racks – 400-500 lbs
3 bar racks – 600-750 lbs
4 bar racks – 750-1000 lbs
H2 Midsize – 600 lbs
H2 fullsize – 600 lbs
A: Most noise comes from wind deflecting off of the windshield of the vehicle on to the rack. Find out which rack they have and see below
H1 – Customer can try moving front crossbar forward or backwards by roughly 3 inches on a full size van or customer can purchase wind foil (use crossbar size to determine size)
H2 – Customer should have received x amount of rubber bar guards see instructions for reference. Send out if they are missing them
J Series – Customer should have received rubber bar guards. Send out if they are missing them
M Series – See below
Video on how to reduce wind noise.
https://www.youtube.com/watch?v=UZSw21iv4Lk
A: Steel: stronger, heavier, low resistance to corrosion (rust)
Aluminum: lighter, high resistance to corrosion (rust), all aluminum racks have reinforced crossbars and are thicker in gauge than their steel counterparts to hold the same weight capacity.
A: See catalog
A: Our OE system can clamp on to factory roof rails that have at least a 1/2” of space between the rail and roof. The factory roof rails cannot exceed 1.5” tall or 3” wide.
A: Your luggage rails may need longer bolts than include with the OE system to clamps onto the raised luggage rails or you may have a flushed luggage rails in which our OE system is not compatible.
A: Locate customer order. Make sure customer has opened and inspected all included packages. If they have, ask customer to read off missing parts and quantities from instruction manual.
A: Any customers that need a rack for their 07-On Sprinter must have the factory roof tracks installed if they don’t have them, they can purchase them from us.
Click here for a 144 WB (R20).
Click here for a 170 WB (R21).
A: Have customer specify if they have a 144” or 170” wheel base van to determine which tracks they need.
A: Our racks will not work on full size vans with sliding doors. The door slides back to where the mounting brackets get installed.
A: You need to purchase the 36” roller plates.
A: No. Nor will they work on any truck that uses tracks on the inside of the bed rail.
A: Use a few washers under the spacers to raise the overall height of rack so cover will clear.
A: We can provide rubber wedges that go in between your mounting bases and topper.
A: The roof on a Transit cargo van has paint covering the threaded mounting holes that can be removed with a blade or sharp tool.
A: Yes up to the 2015 model. Third-party covers will also work as long as the bed rails are not covered by them..
A: Only silver
A: 2016 Rambox tracks must have the original factory tracks without the cover. The rails included when purchased with a cover are a different type of track that will not work with our rack.
A: Yes
A: Purchase a size slightly wider than your box truck. Crossbars can be cut to fit.
A: All conversion vans need 3/8” of space in the rain gutter to mount our mounting brackets
A: A285 and A286 crossbars can work with 3rd party accessories from Thule, Yakima, etc.
A: No it does not.
A: Unfortunately we do match prices to ensure our distributors receive business.
A: All Amazon returns have to be procesed through Amazon.
A: Yes. If you are ordering a 3rd bar for a van with a curved roof we must know weather it is going in the front, middle or rear.
A: Taiwan, assembled in the US.
A: Our ladders will not work on Chevy Express vans with rear door windows
A: Find out where customer ordered from. Customer covers shipping both ways and any difference in pricing.
A: No yo do not. You can purchase a plus nut kit. (2014-On Transit Connect/ Mid Size Vehicles)
A: One-piece internally threaded nut when installed expands into an existing hole that allows installation from only one side.
A: 1 PM
A: Roller will not work. Door extends to where roller needs to be.
A: As wide apart as possible without drilling into air bags, or electronics in the roof.
A: H1 = 30 min
H2 = 2 hours
H3 = 30 min
J Series = 30 min
M Series = 30 min
A: H1 Low Profile = 9 3/4”
H1 High Profile = 16”
H1 Higher Profile = 22.5”
H1 Custom = 28.5”
H2 = 10 1/4”
H3 (with end caps) = 5”
H3 (with side supports) = 9”
J1000 = 3 3/4”
J2000 = 7 3/4”
M1000 = 5”
M2000 = 10”
P Series (adjustable) = 21 1/4”- 28 1/4”
A: H1 Low Profile = 2.5”
H1 High Profile = 5.5”
H1 Higher Profile = 13 1/4”
H2 = 3 3/4”
H3 = 3.5”
J Series = 2 3/4”
M Series = 3.5”
P Series (adjustable) = 21 1/4”- 28 1/4”
A: H1 Low Profile = 4 3/4”
H1 High Profile = 7.5”
H1 Higher Profile = 6 1/4”
A: H3 (A03) = 4”
J Series (A04) = 4”
M Series (A09) = 5”
P Series (A03) = 4”
A: 4”
A: H1 = 2” tall x 1” wide
H2 (A285) = 1” tall x 2 1/4” wide
H3 (A286) = 1.5” tall x 3” wide
J Series = (A285) 1” x 2 1/4” or (A286) 1.5” x 3”
M Series = 1.5” tall x 1” wide
A: 1 3/16” wide x 1/2” tall. The channel is 1” wide with 7/16" opening.
A: 31.5” long
A: Up to 75 lbs
A: 13” deep for full size vans and 11” deep for mid size vans.
A: 13 3/4” wide
A: M1000 = 1" wide x 1.5" tall rectangular crossbar – available in steel or aluminum – mounting base = 6" long x 3.5" tall with 2 holes to attach hooks.
J1000 = 2.75" wide x 1" wide oblong crossbar (aerodynamic) only available in aluminum – mounting base = 4" long x 2.75" tall with no holes for hooks.
A: 5 1/4”
A: Yes, however we may have distributors in your area or online that can offer you a better deal. Click here to see our dealer locator.
