Installation of all products by through Vantech USA Inc. should only be performed by licensed professionals experienced in the proper operations of the products. It is the responsibility of the installer to determine the suitability of the component for that application. It is both the buyer and installer’s responsibility to know the weight capacity and limitations of the vehicle before installing. Check your local and state law regarding legal height, width, length, and weight restrictions prior to install or purchase.
Warranty
Most Vantech USA, Inc products are warrantied for a period of 5 year against all defects, workmanship, and structural materials, provided that they are installed, assembled, and used in accordance with all manufacturer’s specifications and instructions. Powder coated items are not warrantied against rust. Products must be registered to qualify for warranty claims. Warranty forms should be mailed to:
Product Warranty
150 New HWY
Amityville, N.Y. 11701
To obtain a copy of the warranty form, send an email to support@vantech.us. Non-registered warranty claims are accepted within 30 days from the purchase date (proof of purchase necessary).
Exceptions:
90-day limited warranty: cross bars, mirrors, kayak carrier, bar guards and gaskets.
2-year limited warranty: ladder stoppers, guides, side support, zinc hardware, ratchet tie down, and hook & loop straps.
Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage.
Shipping
Individual packages are shipped via Fedex, UPS or USPS depending on size and destination. Bulk orders or items exceeding Fedex, UPS or USPS limits will be shipped via truck freight. HI, AK, PR and international customers should call for a shipping quote. Please allow 24-48 hours for processing time. Prepaid pick-ups and 3rd party shipping are permitted. Additional costs may apply. Please call us for details. Rush deliveries must be ordered prior to 12:00PM EST. Certain items cannot be shipped to P.O. boxes; please call prior to purchasing.
Claims for Shipping Damages
Product(s) that are damaged during transport must be reported to the shipping 3 carrier within 24 hours after receiving delivery, otherwise customer will be held liable for all damages acquired through shipping. Please inspect all packages thoroughly before signing acceptance of shipment. A written statement of product condition and picture(s) must be submitted to sales@vantech.us to start claim. Failures to do so will result in loss of time and claim. Claim process may take 1-4 weeks depending on shipping carrier.
Return Policy
Unused merchandise may be returned in the original condition & packaging with all labels, hardware, instructions. Used or installed items are not acceptable for return. All returns must be accompanied by a RGA # and a copy of the original receipt. The RGA # must be issued within 30 days from the date of delivery. Products with or without RGA # cannot be returned after 30 days from date of delivery. To obtain a RGA # e-mail support@vantech.us titled “Return item unused” with your invoice number and reason attached. Special order items are not accepted for returns or refunds. Any items returned freight collect will be refused and returned at shipper’s expense. All returns are subjected to a 20% restocking/return fee. Items shipped during promo “free shipping” customer will be subject to a 25% restocking/return fee. Customer pays all shipping and handling charge going to and from destination. Once the item has been examined and the reason of return is verified, a refund will be issued in the original form of payment the purchase was made. See “Returning an Order” below on how to properly return an item.
Canceling an Order
You may cancel an order at any time prior to processing at our center by calling 631-486-9303. Orders cannot be canceled once they are shipped. Please refer to our Returns Policy for returns. Special order item(s) can not be canceled once an order number has been provided.
Pick-ups
Pick-ups are available Monday-Friday, 9:00AM-4:00PM EST and by appointment only. Please allow 2 hours from the time of purchase for processing. A copy of sales receipt must be present at the time of pick-up. Applicable sales tax apply for all retail orders. Dealer accounts welcome; please call us to set up an account prior to ordering.
Returning an Order
Items should be packed securely in the original box and packaging, or in a similar manner to prevent damage. Packages will be inspected thoroughly for damages upon return. Please keep record of the tracking number and ensure the RGA# is noted on the box. If the RGA# is not visible, package will be refused and the customer is liable for all shipping and fees associated.
-This publication is designed and produced by Vantech USA Incorporated solely for informational purposes only. Every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors in information may occur. Prices contained herein are valid at the time of publication and are subject to change without notice. Photographs and diagrams are for illustration purposes only and do not imply or warranty in any manner the product’s usage for the scenario contained in such photograph. Product specifications and capacity rating must be followed stated in its manual. Vantech USA Incorporated is not responsible for typographical errors. Vantech USA Incorporated disclaims all express and implied warranties except as set forth above “WARRANTY”. User of this publication assumes all liability for, and Vantech USA Incorporated shall not in no event be liable for, any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues or lost profits, arising out of or in any way connected with the use or misuse of the information, or lack of information, contained herein. Vantech USA Incorporated.
